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FAQs

What is the return policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

How to return your product?

Contact us first at our Email art@sanjules.com or Telephone # 917 209-3403. To return your product, you should mail your product to: SanJules Unique Art Creations Inc., 1007 Sterling Pl 2nd Fl., Brooklyn NY 11213, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

What should I do if I receive an email advising my order was delivered but I don't see it?

We provide the tracking information once your item is shipped. Once the tracking shows that your package was delivered and if you have not received it, you must contact the USPS or the delivery carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. We will work with you to rectify the issue.

What are the shipping options?

USPS First Class and Priority Mail, International Mail USPS.

What are the international duties, etc. that I have to pay?

Depends on the destination you may have to pay custom duties.

How soon after you receive the order do you mail?

Within 1-2 business days.

When will I receive my order?

3 to 6 Business days.

What do I do if I never received my order?

Please check your tracking number, if it does not show delivered please contact us by email art@sanjules.com or Telephone # 917 209-3403

How do I make changes to an order I’ve already placed?

Contact us by email art@sanjules.com or Telephone# 917 209-3403

Where are you located?

Brooklyn New York

Do you offer curbside pickup?

Yes we do

How is the product made?

Handmade hand dyed Tie dye clothing and accessories

How do I make sure I order the right size for T shirts?

Please check the size chart see link https://sanjules.com/search?q=size+chart

Is there any stretch in the T shirts?

There is some stretch

What is the difference between fitted and loose fit?

The fitted shirts are close fit s-xl and the fitted plus sizes are 2xl(xxl),3xl(xxxl) and plus size 1x is a more loose fit boxier cut.

What size is one size fits most?

Will fit from a small up to size 18, unless otherwise stated on an individual product.

Is there any stretch in the dresses?

Yes, the dresses have stretch unless otherwise stated.

Can the lengths of the garments be altered?

Yes

How to wash tie dye garments?

Turn inside out, cold water wash with like colors. Hand wash or machine delicate wash.

How to wash T shirts?

Turn inside out, cold water wash with like colors. Hand wash or machine delicate wash.

How does the headbands fit?

The headband can cover most of your head it has an elastic band.

How does the turbans fit?

The turban has an opening but you can tuck the material in to close the opening. The turbans are very versatile

How do I contact your company if my question isn’t answered here?

Email art@sanjules.com or Telephone # 917 209-3403