Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Final sale items
Gift cards

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment and proof will be sent to you.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Art@SanJules.com.

Sale and Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately Final sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, or another item this can be arranged. Please, send us an email at Art@SanJules.com and send your item to: SanJules Unique Art Creations Inc., 1007 Sterling Pl 2nd Fl., Brooklyn NY 11213, United States. You can also contact us on 917 209 3403

Shipping
To return your product first contact us at art@sanjules.com or call 917 209-3403, you should mail your product to: SanJules Unique Art Creations Inc., 1007 Sterling Pl 2nd Fl., Brooklyn NY 11213, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if tracking is not provided, Thanks for understanding.